About Dialogic Pro Service Contracts
Dialogic provides flexible service contracts to meet a wide variety of customer requirements.
Application Developer, System Integrator or Service Provider
If you are a new or existing customer developing applications or integrating and reselling Dialogic products, the Silver, Gold, or Platinum Service Agreement can provide you with development assistance and support for deployed products. The Platinum Service Agreement is suitable for mission-critical environments because it includes 24 x 7 support for critical issues and Hardware Advance Replacement Service.
Click on the service options below for more detail.
| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| Return to factory for repair |
| 8 x 5 support |
| Signed service agreement |
| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| Return to factory for repair |
| 24 x 7 support |
| Signed service agreement |
| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| Hardware Advance Replacement Service |
| 24 x 7 support |
| Signed service agreement |